We want you to be entirely happy with your Vita Grace choice. However if you wish to return an item please fill in our returns form here. We ask you wait for authorisation (& read our policy below) before returning any items.
Items must be in original condition and must not have been worn, altered or washed. All tags must remain in place. Every garment shipped has a tag attached reading "Once this tag is removed, this garment cannot be returned". Once this tag has been removed, the garment is no longer returnable. We recommend trying on all purchased items once received, to ensure adequate time to return items within our returns timeframe.
Please enclose the corresponding receipt/invoice and the original packaging.
Are there any items which cannot be returned?
We will not accept returned earrings due to hygiene reasons.
Pierced jewellery, party bags, hair accessories and swimwear cannot be returned.
How much does it cost to return an item?
Sorry we do not offer free returns, to make it easier for you however you can use the returns label enclosed in your parcel, we will deduct £2.95 from your refund for using this.
In the rare instance that you receive the wrong item or faulted item we would incur the cost of the return, however we request using our own returns label for this. Any items sent via another method of shipping would not be refunded.
Where do I find my returns label?
Your returns label will be inside your parcel.
How long do I have to return an item?
You must return your unworn items to Vita Grace HQ within 30 days of delivery.
We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy.
How do I track my return?
You can find out when your return arrived back to Vita Grace HQ by entering the barcode/ tracking number from your return postage receipt. If you returned your item via our pre paid Royal Mail label, please visit here. Once your return has reached our warehouse, please allow seven working days for it to be processed. We will send you an email confirmation to let you know when this has been done.
Where is my refund?
We try our very best to process your return ASAP, but on occasions it may take up to seven working days for your return to be processed once your parcel has been received into our warehouse. Once everything has been processed, we will send you an email containing all of the details of your refund. Please be aware that it can take your bank a further 2-10 days for the funds to appear back in your bank account depending on the card issuer. If you have any questions about your refund, just let our team know by sending us an email at firstname.lastname@example.org
It’s important to remember that there will be a deduction of £2.95 from your order if you’ve used our pre-paid returns label.
Sending your return:
From Within the UK
- To organise a return:
- Fill in the returns form here we will review and authorise your return. Please await our reply before returning items.
- 1. Enclose the item(s) (and its original packaging including Vita Grace box), inside secure packaging;
- 2. Affix the returns label (enclosed in your original shipment) to the outside of the package and return to your local Royal Mail post office. Or if you wish to use your own returns method please make sure it is trackable.
- While Vita Grace provided a returns label within the UK, this does not apply for initial shipping charges for goods returned.
From Outside the UK please return items to:
Vita Grace LLP, Arch Enterprise, Quay Road, Blyth, NE24 3AF, United Kingdom.
Please note items received outside of the specified returns period will not be accepted.
Vita Grace is not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.
Once the items have been received they will undergo a quality review. Once cleared, you will either receive your new item (for exchanges) or refund on the cost at purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will receive email notification of the status of your refund or exchange once processed.
We do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage costs are not refundable.
Should you have any issues not mentioned in our policy please contact us at email@example.com